Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At SpeakMaster Osaka, we are committed to providing high-quality professional coaching services and ensuring client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting refunds.

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. Company Information

Business Name: SpeakMaster Osaka
Registration Number: 87258070
Business Address: Unit 58 67 Tiara Freeway, Murphyport, TAS 2874, Osaka, Japan
Email: [email protected]
Phone: +6792525413

2. General Refund Policy

IMPORTANT: Due to the personalized nature of our coaching services, refunds are generally not available once services have commenced. However, we understand that exceptional circumstances may arise, and we evaluate refund requests on a case-by-case basis.

3. Eligibility for Refunds

3.1 Full Refund Scenarios

You may be eligible for a full refund in the following circumstances:

Pre-Service Cancellation: If you cancel your booking at least 7 days before the first scheduled session, you will receive a full refund
Service Not Provided: If we are unable to provide the services you purchased and cannot offer a suitable alternative
Technical Issues (Virtual Sessions): If technical problems on our end prevent the delivery of virtual coaching sessions and cannot be resolved within a reasonable timeframe
Coach Unavailability: If your assigned coach becomes unavailable and we cannot provide a suitable replacement coach within 30 days
Duplicate Payment: If you are accidentally charged multiple times for the same service

3.2 Partial Refund Scenarios

Partial refunds may be considered in the following situations:

Mid-Service Cancellation: If you cancel after services have commenced but before 50% of sessions have been completed, a pro-rated refund for unused sessions may be issued, minus an administrative fee
Service Quality Issues: If documented quality concerns cannot be resolved to your satisfaction, a partial refund for the affected sessions may be issued
Medical or Emergency Situations: If unforeseen medical emergencies or exceptional life circumstances prevent you from continuing with services, we may offer a partial refund or credit toward future services

3.3 No Refund Scenarios

Refunds will NOT be issued in the following circumstances:

After 50% or more of purchased sessions have been completed
For sessions missed due to client no-shows or late cancellations (less than 24 hours notice)
If you are dissatisfied with results due to lack of personal effort or participation
For changes in personal circumstances that do not constitute emergencies (e.g., schedule changes, loss of interest)
After services have been fully delivered as contracted
For promotional or discounted packages where refund restrictions were clearly stated at purchase
If you violate our Terms and Conditions, resulting in termination of services

4. Refund Timeline by Service Package

Service Package	Cancellation Period	Refund Amount
Starter Package (¥25,000)	Before first session (7+ days notice)	100% refund
Starter Package	After 1st session, before 2nd	Pro-rated minus ¥5,000 admin fee
Starter Package	After 2nd session	No refund
Professional Package (¥65,000)	Before first session (7+ days notice)	100% refund
Professional Package	After 1-3 sessions	Pro-rated minus ¥10,000 admin fee
Professional Package	After 4+ sessions	No refund
Executive Package (¥120,000)	Before first session (7+ days notice)	100% refund
Executive Package	After 1-6 sessions	Pro-rated minus ¥15,000 admin fee
Executive Package	After 7+ sessions	No refund

5. How to Request a Refund

To request a refund, please follow these steps:

Step 1: Contact Us

Submit your refund request in writing via email to [email protected] or by phone at +6792525413

Step 2: Provide Required Information

Your refund request must include:

Your full name and contact information
Order/booking confirmation number
Date of purchase
Service package purchased
Number of sessions completed (if any)
Detailed reason for refund request
Supporting documentation (if applicable, such as medical certificates for emergency situations)
Preferred refund method

Step 3: Review Process

We will review your refund request within 5-7 business days and respond with a decision. We may contact you for additional information or clarification during this review period.

Step 4: Refund Processing

If your refund is approved, it will be processed within 10-14 business days from the approval date. The refund will be issued to the original payment method used for purchase.

6. Refund Processing Methods

6.1 Payment Method Refunds

Credit/Debit Card: Refunds will be credited to the original card within 10-14 business days. Please note that it may take additional time for your bank to process the refund
Bank Transfer: Refunds via bank transfer may take 7-10 business days to appear in your account
Other Payment Methods: Refund timing may vary depending on the payment method used

6.2 Transaction Fees

Please note that certain transaction fees (such as bank transfer fees, currency conversion fees, or payment processing fees) are non-refundable. These fees will be deducted from your refund amount where applicable.

7. Alternatives to Refunds

In some cases, we may offer alternatives to monetary refunds:

7.1 Service Credits

Instead of a refund, we may offer credits toward future services of equal or greater value. Service credits:

Are valid for 12 months from the date of issue
Cannot be transferred to another person
Cannot be exchanged for cash
May be subject to availability

7.2 Session Rescheduling

If you cannot continue with services due to temporary circumstances (such as illness or travel), we may offer to reschedule your remaining sessions for a later date without penalty.

7.3 Coach Reassignment

If you are dissatisfied with your assigned coach, we may offer to reassign you to a different coach rather than issuing a refund.

7.4 Service Modifications

We may offer to modify the service delivery method (e.g., switching from in-person to virtual sessions) or adjust the service scope to better meet your needs.

8. Special Circumstances

8.1 Medical Emergencies

If you experience a serious medical emergency that prevents you from continuing services, please provide:

Written documentation from a licensed medical professional
Details about the duration of expected inability to participate
Contact information for verification if necessary

We will work with you to find a suitable solution, which may include partial refunds, service credits, or extended scheduling flexibility.

8.2 Force Majeure Events

In the event of natural disasters, pandemics, government restrictions, or other force majeure events that prevent service delivery, we will work with clients to:

Transition to virtual services where possible
Reschedule services for a later date
Offer pro-rated refunds if services cannot be delivered

8.3 Business Closure

In the unlikely event that SpeakMaster Osaka ceases operations, clients with unused prepaid services will be entitled to pro-rated refunds for sessions not yet delivered.

9. Dispute Resolution

9.1 Initial Discussion

If you disagree with our refund decision, we encourage you to contact us directly to discuss your concerns. Many disputes can be resolved through open communication.

9.2 Formal Appeal

If you wish to formally appeal a refund decision, please submit a written appeal to [email protected] within 14 days of receiving our decision. Include:

Original refund request details
Explanation of why you believe the decision should be reconsidered
Any additional supporting evidence

We will review appeals within 10 business days and provide a final decision.

9.3 Chargeback Disputes

NOTE: If you initiate a chargeback with your credit card company or bank without first attempting to resolve the issue with us directly, we reserve the right to suspend or terminate your access to our services and may pursue legal remedies to recover costs associated with the chargeback.

10. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable Japanese consumer protection laws. If you believe our services were not as described or were defective, you may have additional rights under consumer protection legislation.

For information about your consumer rights in Japan, you may contact:

National Consumer Affairs Center of Japan
Local Consumer Affairs Centers
Japan Consumer Information Center

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

However, any changes to this Refund Policy will not affect refund requests or purchases made before the policy change took effect.

12. Contact Information

For refund requests or questions about this Refund Policy, please contact us:

SpeakMaster Osaka

Registration No: 87258070

Address:
Unit 58 67 Tiara Freeway
Murphyport, TAS 2874
Osaka, Japan

Email: [email protected]

Phone: +6792525413

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM JST
Saturday: 10:00 AM - 4:00 PM JST
Sunday: Closed

Response Time: We typically respond to refund inquiries within 1-2 business days.

13. Important Reminders

Always review your booking details carefully before confirming purchase
Contact us as soon as possible if you need to cancel or modify your booking
Keep all confirmation emails and receipts for your records
Provide complete and accurate information when requesting refunds
Allow sufficient processing time for refund requests and payments
Check with your bank or card issuer about their processing times for refunded payments

We appreciate your business and are committed to ensuring fair and transparent refund practices. If you have any questions about this Refund Policy, please do not hesitate to contact us.